posted by wap, platform: Nokia (E72)

打客服吧，以后刷机前记得先取消手机验证，然后刷完再绑定

posted by wap, platform: iPhone

我一般就是把还原码截屏，然后上传云端。

我机锋市场下的验证器也是没有还原码，奇怪了。

Dear XXXXXX,

The status of your Customer Support ticket #27777959 has changed to “Answered.”

You can view your ticket details or check its status by clicking the link below:
<http://us.battle.net/support/ticket/thread/27777959>ZHES

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
I'm sorry we do not speak your language

However to solve your problem, go here:

https://us.battle.net/account/support/remove-authenticator.html


____________________________________________________
这是答复，I'm sorry we do not speak your language 密保答案也是中文的，彻底悲剧了？

全文，用手机验证器的朋友小心了 没有还原码你手机出问题就哭去吧。

Dear XXXX,

The status of your Customer Support ticket #27777959 has changed to “Answered.”

You can view your ticket details or check its status by clicking the link below:
<http://us.battle.net/support/ticket/thread/27777959>

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
I'm sorry we do not speak your language

However to solve your problem, go here:

https://us.battle.net/account/support/remove-authenticator.html

Regards,

Game Master Trelladon
Customer Services
Blizzard Entertainment
www.blizzard.com/support

What does the “Answered” status mean?
- A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket.

What can I do next?
- You can click “Need More Help” in-game, after you view the in-game response.
- Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead.

If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket.

Regards,

The Customer Support Team
Blizzard Entertainment

If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/m ... -communication.html>

我还原码写一份 电脑存一份了。

引用:

原帖由 solbadguy 于 2012-6-11 22:57 发表
全文，用手机验证器的朋友小心了 没有还原码你手机出问题就哭去吧。

Dear XXXX,

The status of your Customer Support ticket #27777959 has changed to “Answered.”

You can view your ticket det ...

这个ticket还没关掉，你可以继续和GM扯这事儿，只要你有办法证明这是你的账号（这个全球所有企业都差不多，关键问题和关键信息核对），那么GM是有权限帮你取消authenticator的。
国内的GM会问你一些账号角色人物之类的相关信息，比如最后一次登录的时间，游戏角色的名字，职业，等级，用户行为等等。北美的CS应该也有类似的policy。
北美客服实在不行还可以换台湾的客服碰碰运气。
总之祝你好运……

[ 本帖最后由 jump 于 2012-6-12 02:13 编辑 ]

This is the latest response from Customer Support:
Greetings,

Thank you for ticket. We are unable to accept your submission due to the following:

- We were unable to read the primary form of identification supplied due to the following issues with the image:

                The identification was in a language we are unable to interpret.

Please address the issues listed above and resend your submission.

If you have additional questions or concerns, please reply to this ticket.  If you would rather speak with a representative directly, please contact Account & Technical Services. Our contact information can be found at http://us.battle.net/support/en/article/contact.

Customer Services
Blizzard Entertainment
www.blizzard.com/support
——————————————————————————————————————————————————
第二個回覆。繼續悲劇。現在的問題是：我的資料都是中文的，即使我用英文要求幫助，他們能核對出來？台服是不行的，台灣戰網直接顯示沒有該帳戶。

[ 本帖最后由 solbadguy 于 2012-6-12 08:40 编辑 ]

引用:

原帖由 jump 于 2012-6-12 02:12 AM 发表

这个ticket还没关掉，你可以继续和GM扯这事儿，只要你有办法证明这是你的账号（这个全球所有企业都差不多，关键问题和关键信息核对），那么GM是有权限帮你取消authenticator的。
国内的GM会问你一些账号角色人物之 ...

它要我回覆這個ticket，但是地址是no-reply@blizzard.com，我又不能登錄BN跟隨這個ticket，難道要一直新建ticket？

引用:

原帖由 solbadguy 于 2012-6-12 10:39 发表
This is the latest response from Customer Support:
Greetings,

Thank you for ticket. We are unable to accept your submission due to the following:

- We were unable to read the primary form of id ...

blz客服弱爆了……EA客服偶尔还接受中文呢 233……你这证件即使翻译了是不还得公证啊……有点麻烦……

引用:

原帖由 solbadguy 于 2012-6-12 08:43 发表


它要我回覆這個ticket，但是地址是no-reply@blizzard.com，我又不能登錄BN跟隨這個ticket，難道要一直新建ticket？

打电话吧，最后一招了
口语如何？

看完这贴马上把自己的还原话截图妥善保存了

刚才又传了第3次身份证照片 ：I lost my authenticator and I want to remove it from my account.I KNOW you can not read Chinese,but you can SEE.I can offer any information about my account.please help me.

结果对方让我不要重复发帖 ：We will send you another email when a Customer Service representative replies to your ticket, which under normal conditions happens within 24 hours (but please allow up to 2 days). Meanwhile, we strongly suggest that you do not submit duplicate tickets, as doing so will only lengthen your wait time.

引用:

原帖由 jump 于 2012-6-12 09:23 AM 发表


打电话吧，最后一招了
口语如何？

very poor

玩家：我不能登录D3了。
暴雪客服：请你登录BN技术支援链接寻求帮助。
玩家：我不能登录BN了。
暴雪客服：请你登录BN技术支援链接寻求帮助。