上月有在AMAZON买过几张BD,但至今尚未收到,于是便发MAIL给AMAZON客服,等了一天结果收到手机短信,AMAZON又扣了我77美金然后给我重新生成了一个订单,这算什么意思啊!!!哪位DX帮我看看他回过来的MAIL什么意思啊?谢谢谢谢

Hello from Amazon.com. I'm sorry--it appears that your shipment was lost in transit. I’ve placed a new order and we'll ship it to the same address as soon as possible. Here are the order details: Order Number: ***-*******-******** Estimated Delivery Date: January 30, 2008 - February 05, 2008. To ensure that your order is delivered quickly and isn't held up by customs clearance procedures, we create a replacement order with charges when an international order is lost, damaged, or incorrect. The charge for this order is $77.87. We're also refunding the same amount ($77.87) to your original order. Both the charge and refund will be applied to the credit card used on the original order; the refund should be processed within the next 2-3 business days. Again, I apologize for this situation. I've added some more information below that might help you.  Thank you for shopping at Amazon.com. *****HOW CAN I TRACK MY ORDER?When your order ships, we'll send you an e-mail that will include a tracking number if one is available. To track your package, visit our Help page at: http://www.amazon.com/help/tracking *****WHAT IF I GET TWO PACKAGES?--If you receive the original order before the replacement order has shipped, you can cancel the replacement by visiting the "Your Account" link on our web site. --You may refuse delivery of the second package to arrive, and it'll automatically be returned to us. For U.S. Mail packages, write "Refused - return to sender" on the package and leave it for your mail carrier. For other delivery services, please contact the carrier for instructions; you can find contact information for all of our carriers in our Help pages: http://www.amazon.com/gp/help/customer/display.html?nodeId=****** --If you need to return one of the packages, or want to keep and pay for both, send us an e-mail from this link: http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html

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原帖由 wouwou 于 2008-1-23 02:21 发表
之前的估计寄丢了。

重新给你发货，重新收同样数额的钱

第一次订货收的钱在2、3天内就会退还给你

谢谢兄弟,可我第一次是买一送一买的,用了最便宜的邮费加起来才41美金,他现在扣了我77美金再退还40美金给我???

终于明白了!:D

Greetings from Amazon.com. While we do our best to deliver packages safely on-time, sometimes packages are lost in shipping. I am sorry it appears your original order #***-*******-******* was lost in shipping. For this reason, one of my colleagues has placed a replacement order. Unfortunately, we cannot cancel the replacement order #***-*******-******* as it hasalready entered the shipping process. Once it has entered the shipping process we have no mechanism to cancel the order as entering shipping process means that we have sent the order details to our fulfillment center and they have started accumulating your order. I see that we have already issued a refund of $77.87 which we charged for the replacement order. I have requested a refund of $40.92 to reimburse you for the cost of the original order. This refund should go through in the next 7-10 business days; we'll send you an e-mail to let you know when it has been processed. You may view your refund by: 1. Clicking the "Your Account" link at the top of our web site, then2. Clicking "Go!" next to "open and recently shipped orders."  Completed refunds will appear at the bottom of an individual order's summary page. When the replacement package arrives please refuse the shipment. Refusing the shipment allows you to return the unopened box without having to arrange for return shipping. If it is not possible to refuse the shipment, please follow the instructions in our online Returns Center (www.amazon.com/returns). Thank you for shopping at Amazon.com.

又受到新邮件了,我是英语苦手麻烦帮我看看啊,是不是意思AMAZON会先退还我77.87美金,再退还我40.92美金,然后收到他们快递过来的包裹直接要我拒收的意思啊?

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原帖由 DIKO 于 2008-1-23 11:09 发表
LZ是哪里的？我订的BD是1月2日出货的，现在也还没到，估计也给弄丢了~

我是江苏的.

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原帖由 elt 于 2008-1-23 18:53 发表

没看懂后面amazon为什么要lz选refuce shipment....

我看不懂啊...

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原帖由 NeoHellMaster 于 2008-1-23 21:40 发表
因为他们不想寄给你新的货准备退给你源款$40，可是第二次的货已经发了，钱也已经加了。

LZ可能第一次回信就说要退钱而不是重发的吧？美国人脑子不转弯的，你要回信和他们讲讲

谢谢DX,那他第二次的货寄过来是用快递的吧?UPS那种,我直接拒收就可以了嘛?