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标题: [其他] 苹果把我的帐号封了，我昨天写了封申诉信（又有新进展了帮忙看看吧12楼） [打印本页]

作者: Cheve 时间: 2009-6-14 09:24 标题: 苹果把我的帐号封了，我昨天写了封申诉信（又有新进展了帮忙看看吧12楼）

今天他回信了原文如下
I understand you are unable to place orders with your iTunes Store account because your account is currently disabled. I realize that this can be disappointing and I want to ensure this matter is taken care of for you. My name is Josethy and I will be happy to provide you with some information to assist you.

Upon further review, I will be happy to re-enable your account for you. Firstly you will need to reply to this email with the billing address listed on your iTunes Store account, and we will have it re-enabled for you.

Thank you for your understanding and patience, Steve. I hope to hear from you soon with the information I requested. I wish you all the best, Steve. Take care.

Sincerely,

Josethy
iTunes Store Customer Support

Please note: I'm working Sunday-Wednesday and Saturday 1:00 PM- 9:30 PM. I'm off Thursday and Friday.

Thank you for allowing me the opportunity to assist you. You may recieve an AppleCare survey email; any feedback you provide would be greatly appreciated.

好像没有提到信用卡诈骗
问下我接下来怎么操作？是不是直接到itunes上登记一个美国地址就行了？还是要再写封煽情的信回复给他？
望高人指点一下谢谢啦

[ 本帖最后由 Cheve 于 2009-6-18 10:19 编辑 ]

作者: koxjdtc 时间: 2009-6-14 09:36

把你帐号里的BILLING ADDRESS回复回去

作者: Cheve 时间: 2009-6-14 09:46

引用:

原帖由 koxjdtc 于 2009-6-14 09:36 发表
把你帐号里的BILLING ADDRESS回复回去

呵呵我那个是乱填的是不是我要先改成美国地址然后再回复回去呢？

作者: koxjdtc 时间: 2009-6-14 09:50

引用:

原帖由 Cheve 于 2009-6-14 09:46 发表

呵呵我那个是乱填的是不是我要先改成美国地址然后再回复回去呢？

大概可以吧

作者: helllee 时间: 2009-6-14 11:39

[posted by wap, platform: UCWEB/IE/内置]

廉价giftcard造成的？？

作者: fido7 时间: 2009-6-14 12:27

我觉得她只是在核对信息

作者: yichen113 时间: 2009-6-14 12:34

[posted by wap, platform: Android (T-Mobile G1)]

同上

作者: Cheve 时间: 2009-6-14 12:38

引用:

原帖由 helllee 于 2009-6-14 11:39 发表
[posted by wap, platform: UCWEB/IE/内置]

廉价giftcard造成的？？

很早以前买过一次300刀的一直没有封昨天突然封掉了虽然钱都用光了但是这样就不能更新了马上3.0要出了很多软件都要更新了

作者: helllee 时间: 2009-6-14 12:55

[posted by wap, platform: UCWEB/IE/内置]

引用:

Cheve 发表于 2009-6-14 12:38
原帖由 helllee 于 2009614 11:39 发表

廉价giftcard造成的？？

很早以前买过一次300刀的一直没有封昨天突然封掉了虽然钱都用光了但是这样就不能更新了马上3.0要出了很多软件都要更新了

我靠我上去看看我的还在否

作者: dreamlost 时间: 2009-6-14 19:31

这是要把购物列表返回去啊？
当时我帐号被封时候没这么麻烦就说了一下然后他回复说正在寻找解决办法后来过了几周说我的帐号被激活了让我以后注意

作者: aweiwei 时间: 2009-6-14 22:10

既然苹果“认为”LZ没有使用信用卡诈骗，因此苹果认为LZ可以重新设置信用卡。

信里的意思是，LZ把你账号上的信用卡账单地址贴给他，他帮你重新启动账号。如果你的账号信用卡账单地址是假的，乱填的，忘了，可能就有点够呛了。

作者: Cheve 时间: 2009-6-18 10:19

今天又来了一封信我实在是没有看明白，也没有说到gift卡的事情只是叫我再申请一个，妈的再申请一个原来的那个号就不能更新了，麻烦英语达人帮忙看看？
Greetings! My name is Gary and your e-mail has been escalated to me to assist you. I am sorry to hear that your iTunes account was disabled. I am sorry but we are unable to reactivate the account for you. If you wish to use the iTunes Store you will have to create a new iTunes account. I do apologize for any inconvenience this may cause. If I can be of further assistance, please do not hesitate to ask. Thank you and have a great day.

Sincerely,

Gary
iTunes Store Customer Support Tier 2

Please Note: I work Tuesday-Saturday, 6-3PM PST

Thank you for allowing me the opportunity to assist you.

作者: dingdong 时间: 2009-6-18 11:02

[posted by wap, platform: Opera]

有用的话是：我们不能帮你重新激活。如果你想用itunes store的话你要重新建给itunes帐号。

作者: Cheve 时间: 2009-6-18 11:04

引用:

原帖由 dingdong 于 2009-6-18 11:02 发表
[posted by wap, platform: Opera]

有用的话是：我们不能帮你重新激活。如果你想用itunes store的话你要重新建给itunes帐号。

这个话我看到了妈的关键是丫的连个理由也不说到底是什么原因才不能激活

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