I have an imported XBOX360 (Hong Kong version) in Australia and some problems occur occationally during my play. There sometimes are three red lights flashing on the front panel and the console can not start anymore. My question is, could you fix this problem or replace an new XBOX 360 console to me? Are there any warranty services for imported XBOX360 console (Not Australian version)?
I do apologize for the inconvenience and we at email support lines are willing to help you.
And as I understand that you see three lights on the Ring of Light flash red on the front of the Xbox 360 console. The upper-right quadrant light is the only light that does not flash red.
With this behavior, Your Xbox 360 console experiences a hardware failure.
Please try the following steps to resolve the concern that you’re having:
1. Please follow these steps:
a. Turn off the console.
b. Unplug all the power and AV cables from the console.
c. Unplug the power cord from the wall socket.
d. Firmly reconnect all the cables. Make sure that the power supply unit is directly connected to the wall socket.
e. Turn on the console.
2. Examine the lights on the power supply. When you turn on the console, the power supply light should illuminate green even if the three lights on the RoL flash red. Please check on this link if the power supply light is as follows:
If you continue to experience this behavior, please call our phone support to repair your console. Please provide your console serial number to repair your console.
For further assistance, please don't hesitate to call our Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we will be happy to help you. We are open everyday from 9am to 1am EST/ 6am to 10pm PST.
To expedite service, please provide Service Request Number 1027031576 when you call.
For more information about Xbox consoles and peripherals, please visit http://www.xbox.com.
Sincerely,
Rache
Xbox Customer Care Team
邮件的内容还是比较详细的，先礼貌性的道歉，然后告诉了三红灯的普遍解决办法和步骤，虽然不知道这种有点撞大运的办法有没有用。另外还提到了各种联系方法和修理意见。不过我最关心港版X360是否可以像澳洲行货那样得到保修，这个问题邮件里说得比较含糊，只是说拨打支持热线，报出机身序列号就可以修理。我的理解是港版X360同样可以在澳洲享受微软官方的保修服务，因为我在原始邮件里反复提到我的X360是Hong Kong version，not Australian Version，而在回复邮件里微软的技术人员似乎并不care我的X360的版本，只是说，报出序列号就可以修。
不过这也可能和澳洲人口少，客服没事干有关，打住打住。:D 