We have spent a lot of time in research on what might have gone wrong with
your shipment, we have to admit, we did not learn much what actually could
have been the real cause. It may have been that the package contents were
not approved by the customs offices in your country, it may be have been
that the package size has caused difficulities to the destionation post
office. It is very difficult to get information on failed deliveries for
non-courier shipping methods. We haven't had a return of your package, so
all we know is that your package is now 'somewhere'. Not at your place,
not at any official postal authorities' places, not at our place.
Your order was shipped a long time ago. You should have gotten it a long
time ago as well. Our records say, you unfortunately did not get it. If
you have received your order in the meanwhile, please kindly reply to us
that you have received it.