早上起来闲来无事，想起来最近TG上议论纷纷的X360三红灯问题，因为我要入手港版带到澳洲来（不打算刷机），所以对这个问题也有点小小的害怕。于是冒充港版X360三红灯受害用户，去http://www.xbox.com/en-au/的技术支持页面给澳洲X360官方发了一封求助电子邮件。目的也只是想知道澳洲X360官方对这件事情的态度，以及想知道未刷机的港版X360，如果真的遇到了三红灯问题，能不能像澳洲行货一样得到微软官方的修理或者更换。

我发的电子邮件全文如下：

Hi there,

I have an imported XBOX360 (Hong Kong version) in Australia and some problems occur occationally during my play. There sometimes are three red lights flashing on the front panel and the console can not start anymore. My question is, could you fix this problem or replace an new XBOX 360 console to me? Are there any warranty services for imported XBOX360 console (Not Australian version)?

Thanks a lot!

Your Support Ticket Number:1027031576

结果仅仅过了几个小时时间，微软官方就给我回复了电子邮件，全文如下（只做了排版调整，未删增任何内容）：

Thank you for writing Xbox Customer Support!

I do apologize for the inconvenience and we at email support lines are willing to help you.

And as I understand that you see three lights on the Ring of Light flash red on the front of the Xbox 360 console. The upper-right quadrant light is the only light that does not flash red.

With this behavior, Your Xbox 360 console experiences a hardware failure.

Please try the following steps to resolve the concern that you’re having:

1.         Please follow these steps:
            a.         Turn off the console.
            b.         Unplug all the power and AV cables from the console.
            c.         Unplug the power cord from the wall socket.
            d.         Firmly reconnect all the cables. Make sure that the power supply unit is directly connected to the wall socket.
            e.         Turn on the console.

2. Examine the lights on the power supply. When you turn on the console, the power supply light should illuminate green even if the three lights on the RoL flash red. Please check on this link if the power supply light is as follows:

http://support.microsoft.com/kb/906103/- The Power Supply Light is not illuminate.   
http://support.microsoft.com/kb/906102/- The Power Supply Light is Orange
http://support.microsoft.com/kb/906101/- The Power Supply Light is Red

If you continue to experience this behavior, please call our phone support to repair your console. Please provide your console serial number to repair your console.

For further assistance, please don't hesitate to call our Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we will be happy to help you. We are open everyday from 9am to 1am EST/ 6am to 10pm PST.

To expedite service, please provide Service Request Number 1027031576  when you call.

For more information about Xbox consoles and peripherals, please visit http://www.xbox.com.

Sincerely,

Rache

Xbox Customer Care Team

邮件的内容还是比较详细的，先礼貌性的道歉，然后告诉了三红灯的普遍解决办法和步骤，虽然不知道这种有点撞大运的办法有没有用。另外还提到了各种联系方法和修理意见。不过我最关心港版X360是否可以像澳洲行货那样得到保修，这个问题邮件里说得比较含糊，只是说拨打支持热线，报出机身序列号就可以修理。我的理解是港版X360同样可以在澳洲享受微软官方的保修服务，因为我在原始邮件里反复提到我的X360是Hong Kong version，not Australian Version，而在回复邮件里微软的技术人员似乎并不care我的X360的版本，只是说，报出序列号就可以修。

赞一个澳洲微软X360的服务，确实不错，邮件回复很及时，问题的解决方法的阐述也很详细。我可以安安心心的买港版X360了，不管什么65nm制程，也不管什么HDMI输入了，什么120G大硬盘了，反正出了问题有微软顶着。

另外说点题外话，感觉在国外不管是大公司还是小公司，他们都把顾客的售后服务当作很重要的事情来做的。以前我的PDA屏幕碎了，想找HP Australia官方咨询一下看能不能换一块屏幕，也是只是发了封电子邮件，没过多久就收到很长的回复，详细告诉我换屏的步骤和联系方式，况且我的PDA还是中文版的1717，澳洲根本没有这个型号。不象国内的公司，收了钱卖了货就不管顾客死活了，别说你发电子邮件，打电话过去，就是拿着东西堵客服门口，都不一定能给顺顺当当的解决。 不过这也可能和澳洲人口少，客服没事干有关，打住打住。:D  

也就是说………………如果以后XO进驻大陆了…………大家都可以拿着港版或日版的机子去要求保修了？
嗯，勉强过得去了~~~

期待楼主试试拿手头的机器换.65的新机:D

正常，我因为地震没法还信用卡钱收了60多的late fee，然后今天打电话给visa客服说明情况立马就退给我了……有竞争和良性循环的市场环境就是好

操总来广州进行友好访问也不忘记对底层建筑进行顺道剥削么。

客服最高啊

两千多的东西，坏了就再买一个呗
新机出了是必入的

引用:

原帖由 量产QUBELEY 于 2007-1-6 14:28 发表
两千多的东西，坏了就再买一个呗
新机出了是必入的

台湾微软我也发过 1天就回复 :D

哈哈哈，我发过关于无线方向盘的问题，也回一样的信

引用:

原帖由 量产QUBELEY 于 2007-1-6 14:28 发表
两千多的东西，坏了就再买一个呗
新机出了是必入的

Hello  XXX（打格先）!

Thank you for writing Xbox Customer Support!
   
I do apologize for the inconvenience. I understand that you have a problem on screen freezes and Three Red Lights Flashing. Because it is a Hardware Failure, Please follow these steps:

For Screen Freezes:

1.    Restart the console.
2.    Determine whether the issue has occurred more than one time. If this case is the first time that you have experienced this behavior, the issue may not occur again.
3.    Determine whether the Xbox 360 console is overheating. Make sure that the console is not in a poorly ventilated environment or near a heat source. Heat sources include TVs, computers, monitors, and other electrical devices.
a.    If the Xbox 360 console is in a poorly ventilated location, move it to a location that has sufficient ventilation, such as on top of a table or on the floor. If the issue is resolved, the previous location likely did not provide sufficient ventilation for the Xbox 360 console to correctly function.
b.    View the Xbox 360 instruction manual for information about correct placement of the console.
4.    Make sure that the Xbox 360 console is set to the correct time and date.
5.    Remove all unnecessary peripherals, and then test to see whether the problem still occurs.
6.    Determine whether the disc that you are using is the cause of the issue by testing several similar Xbox 360-compatible discs in the console. If the problem occurs with only one disc, use a disc of the same type, such as a game disc, a DVD movie, or a music CD, to test whether the problem is the specific disc. Please click on this link: http://support.microsoft.com/kb/909817/
7.             If your console is a PAL console, try setting your PAL setting to PAL 60. Please try these link: http://support.microsoft.com/kb/917304/
8.             Determine whether the issue is related to discs.
9.             Determine whether the disc that you are using is the cause of the issue by testing several similar Xbox 360-compatible discs in the console.
10.           If the problem is specific to particular games only, please try check on this link: http://support.microsoft.com/kb/916110/
11. Kindly Remove the Hard Drive  then play a game without the Hard Drive so that we could see if the problem occurs again in freezing.

For Three Red Lights Flashing On the Ring Of Light:

1.         Restart your console.
2.    If that does not resolve the problem, unplug all the cables from the console, and then firmly plug the cables in.
3.    Power-off the console, remove the hard disk drive, and then turn on the console without the Hard Drive..
a.    If the 3x Red LED error light is no longer displayed, turn-off the console, re-attach the hard disk drive, and then turn on the console.
4.    Examine the lights on the power supply. When you turn on the console, the power supply light should illuminate green even if the three lights on the RoL flash red.   

If that problem occurs again, Call our phone support for repair of your console.

For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience. We are open everyday from 9am to 12mn Central Time.

To expedite service, please provide Service Request Number <1025250235> when you call.

For more information about Xbox360, please visit http://www.xbox.com or http://www.xbox.com/360.

Sincerely,
KEN
Xbox Customer Care Team   


--- Original Message ---
From:
Sent: Friday, December 08, 2006 7:13:06 AM UTC
To: XBOX_.X360.NA.00.EN.HAH.MNL.HW.T01.SPT.00.EM
Subject: Xbox360 Hardware

Service:
  Xbox360 Hardware

What type of problem do you have?
  
  
  

Full Name:
  XXXXX

What e-mail address would you like a response sent to?
  XXXXXXX

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
  Hi! I just bought a xbox360 wireless racing wheel yesterday. But the steer wheel is not stay in the center when I connet the AC power to the wheel，a little bit to the right

Thanks!



Which operating system are you using?Windows XP: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; InfoPath.1)

Which browser are you using: IE6

Location: en-us - English (United States)

Type of Support: E-mail Support

[ 本帖最后由 GoalBF 于 2007-1-6 15:11 编辑 ]

LS...............

NSW 的Mircosoft就在我家对面:D

引用:

原帖由 slowsonic 于 2007-1-6 16:33 发表
NSW 的Mircosoft就在我家对面:D

就是Epping road那里吗